You do not need to contact us to seek a refund. Your refund will be processed automatically after an official announcement about the cancellation of the show/ event is made via our website, social media channels, SMS, or when you receive a cancellation e-mail from us in your inbox. Genting Rewards Membership Counter (for Genting Rewards members only) Level 2.Genting Club, Genting Rewards Membership Counter.Circus Palace (CP), Genting Rewards Membership Counter.Visit any of our ticketing counters below*.Please indicate your booking number and the total number of tickets purchased when contacting us through any of the channels below: If you've paid for your tickets using credit card/ debit card/ Genting Points, you will receive your refund through the same credit card/ debit card/ Genting Rewards account. Or visit any of our ticketing counters* listed below.Photocopy of purchaser's MyKad or passportĢ) Return physical tickets by courier to:.If you've paid for your tickets using cash, you may seek a refund via Electronic Funds Transfer or by walk-in to any of our ticketing counters.ġ) Submit the following documents via e-mail to EFT Form with complete information The refund process may vary based on the payment method you made when you purchased your tickets. Check the official announcement for show/ event postponement on our website, social media channels, SMS, or your e-mail inbox to confirm.

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